Our Tenant App is the front-end communication portal used by tenants in our managed properties.

Tenants can:

• Report maintenance (with photos & video)
• Track progress of repairs
• Message the management team
• View documents (AST, compliance certs, guides)
• Check rent account status

It gives tenants a structured way to interact with us.

The benefits of Tenant’s using the app are:

1️⃣ Creating a Full Audit Trail

Every maintenance report, message, timestamp and upload is logged.
That matters in a post-Section 21 environment where documentation wins disputes.

2️⃣ Reducing Informal Risk

No WhatsApp messages.
No “he said / she said.”
Everything is centralised and trackable.

3️⃣ Speed & Control

Tenants report issues correctly, with evidence.
We triage, prioritise and instruct contractors properly.

4️⃣ Data for Risk Management

Patterns emerge:

• Repeat damp complaints
• Late rent triggers
• Escalation behaviour

That feeds into the broader Landlord Lab Risk Management mindset – managing your exposure, not just property.